BC017_English: Managing Stakeholder Engagement: Business Continuity Management

Business continuity is reliant upon effective stakeholder mapping, assessments and engagement strategies. It is critical for leadership teams to understand the importance of identifying and dealing with both internal and external stakeholders – and the methodologies and systems used to exponentially increase the capacity of incident and crisis management teams to deal with a critical event. This includes understanding the types and importance of stakeholders, grading their salience and the associated level and nature of interaction required, defining the methods for engagement, establishing authorities for interaction, and taking into account the common faults which undermine stakeholder management – as well as success strategies. This training brings together management teams into a unified and mutually support approach to business continuity management. Business PHR Credits (Functional Area 1): This course supports Human Resource professionals in developing strategic relationships with key individuals in the organization to influence organizational decision making, develop and influence organizational change, participate in enterprise risk management (including ensuring that policies contribute to the protection from risks), and creating the ability to engage win strategic planning processes. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls.