BC048_English: A Manager's Approach to Conflict Resolution: Avoidance and Response

This leadership training program has been designed to support leadership teams [including Human Resource professionals] in understanding the risks, needs and responsibilities associated with managing workplace conflicts, whether from internal staff or external stakeholders. The leadership program looks at effective planning measures to identify possible risks, and to mitigate these in a sensible and appropriate manner. The course looks at the roles and responsibilities of the leadership team as well as key persons within, or supportive of, that team. The course reflects on what support and resourcing needs, or equipment, may accompany effective conflict resolution strategies, the sensible modification to office structuring and layouts, the risks to vulnerable people, how to hold and configure safe meetings, and what response protocols can be instigated to defuse a violent situation, extract threatened staff, or reduce the potential for physical and emotional harm to occur. This training brings together management teams into a unified and mutually support approach to business continuity management. HR PHR Credits (Functional Area 6): This course supports Human Resource professionals in developing and then testing effective business continuity policies, plans and protocols, the need to manage workplace safety risks and potential violent behavior and workplace violence conditions, and communicating and training the workforce on safety, security and crisis management standards. It demonstrates sound resiliency, empowering organizational incident and emergency response measures and associated plans. This training also develops leadership concepts and applications, and protects the organization from loss and liability. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls.