BC059_English: Stakeholder and Relationship Management

Business continuity and success is reliant upon effective stakeholder mapping, assessments and engagement strategies. It is critical for leadership teams to understand the importance of identifying and dealing with both internal and external stakeholders – whether as part of normal business operations and activities, or as part of managing risks and crisis events. This includes understanding the types and importance of stakeholders, grading their salience and the associated level and nature of interaction required, defining the methods for engagement, applying the principles of positive relationship building and management (creating trust and respect), establishing authorities for interaction, and taking into account the common faults which undermine stakeholder management – as well as success strategies. This training brings together management teams into a unified and mutually supportive approach to business continuity management. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls.