CMLP 1.1_English: Crisis Management Approach, Activation and Process Management

In fast-paced Crisis Events the ability to make quick and effective decisions is essential in order to contain risks which, without intervention and effective management, may escalate in severity and create cascading threats to people, business interests, operations, facilities and assets, as well as organizational reputation. In these situations, there is a high likelihood that not all information will be available to the Crisis Management Leadership Team – those senior leadership personnel at the organizational level who come together in order to respond to and manage Crisis Events. The ability to create order out of chaos requires effective planning and nimble decision-making which remains agile and responsive to evolving circumstances and emergent, and often confused, information. What is therefore essential is that the Crisis Management Leadership Team can fall back on a systematic approach to the initial response to a Crisis Event, and one that ensures the right questions are asked and answered in sufficient detail upon which an initial course of action can be decided. It is this early good decision-making that will then provide the Crisis Management Leadership Team with the time and space to plan and manage the response in greater detail, confident that a coherent approach to managing complex and dynamic crisis events. The objective of this training is to provide knowledge and understanding of the conceptual approach to crisis management, including: What determines when the Crisis Management Leadership Team is activated; The process the Team should follow once activated; and the fundamental planning steps required to develop knowledge-led courses of action. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls