SM020_English: Management Tips for Dealing with Threatening Phone Calls

Threatening phone calls may be hoax calls seeking to intimidate people and organizations, or they may indicate a real risk from criminals, mentally unstable individuals, activist organizations or in rare instances terrorist groups. It is critical for those taking a threatening call to remain calm and gather as much information as possible, and in a systematic manner, so as to enable knowledge led responses to be activated, and to ensure that the appropriate authorities have good information to work from. Leadership direction and controls are critical in ensuring that risks are defined and managed from an organizational resiliency perspective, and that staff understand their role in receiving and sharing information. This training brings together management teams into a unified and mutually support approach to business continuity management. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls.