CMLP 2.12_English: Fatality and repatriation crisis management

The death of a person, especially when traveling abroad for work or social activities, can be both emotionally distressing and a highly complicated administrative challenge. The cause of death may require innovative thinking in terms of ensuring cold storage of the remains, or the implications of mutilated remains. The movement of the body, both nationally and internationally, can be very complex, and investigative requirements may impede the process, delaying the family in being reunited with their loved one. The management of the family is also often emotive and difficult, requiring a strong family liaison and management process; which is both sensitive and logical. Fatality management brings together human resource, family liaison, legal, external and internal communications and financial considerations, and if mismanaged, can have serious legal and reputational impacts. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls