MBS&S021_English: Conflict Avoidance and Resolution

Conflicts may occur for many reasons and understanding the threats this presents you and those around you is important so that you can take sensible, appropriate and timely measures to defuse the situation, or remove yourself and others from danger. This mini brief is designed to quickly elevate the levels of staff knowledge and awareness on this threat area, and to provide simple and easy methods to confidentially prepare for, and effectively [self-help] respond to any emergency situation which may occur. PLEASE REMEMBER - Some modules offer language subtitles. Click the 'CC' button on the video player controls to select your language. WEAK INTERNET – If you have limited bandwidth, please ensure you select the lowest quality setting under the gear icon in the video player controls.